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Session Information

Communicating Effectively with Difficult and Challenging Personalities

Session Type: Management
Track Number: M-23
Location: MPLC
Room: E353b
Speaker: Byron Sabol

Date: Tuesday, October 07, 2008
Time: 7:30 AM - 8:45 AM

Description:

 Contractors and their employees all experience individuals whose behavior and personality can present roadblocks and challenges to effective communications. This session describes how to communicate effectively face-to-face with pressure sensitive and time-stressed individuals – in both the working and non-working environment. Having tested some 2,000 professionals in seven countries in communications styles, the instructor describes how audience members can apply four dominant communications styles to enhance communications with the most difficult personalities, and presents specific action steps to take to cope with four common, difficult behaviors.

 

 

 

 

Speaker Bio:

 Byron G. Sabol and his staff pioneered business generation and client care programming currently utilized by professional service firms in the US, the UK, and Central Europe. He has a bachelor's degree in marketing, and an MBA in management. He has served as a part-time faculty member in strategic marketing, executive communications, and public relations management at five universities in California and Florida.

 

 

To avoid any confusion or problems at the state level, NECA strongly recommends you check with your state authority prior to the Convention to find out whether they will grant CEUs for management education programs held at NECA 2008 San Fancisco. Find information on your state electrical contractor licensing boards.

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